Hello, guys!
Are you sure you're using the latest build?

It works well with Moto Q and other smartphones as well.
The discussion of all things SyncMate goes on here -
http://blog.eltima.com/2008/01/sync-...-syncmate.html and you can download the latest build there, too.
By the way, SyncMate works with both Tiger and Leopard
If you are experiencing any problems with our software, please, contact me right away helen.white@eltima.com
2nic
You may need to delete SyncMate driver files manually before installing new build. I've posted instructions within comments section at the blog, nevertheless don't hesitate to drop me an e-mail for more instructions.