My Telus data plan bill this month = over $2,000!!!

[lovesick101]

I don't get it!!! since I don't use internet THAT much! and I have the talk and email 50 plan...I really don't get it....does it have to do anything with that pmsnserver.exe??? what should I tell Telus???

[tok129]

Wow, that's insane! I don't know what pmsnserver.exe is so I can't comment on that. I have the 4MB/month Telus plan and I've only been a few dollars (I think like $5) over once. I don't use email (PUSH or otherwise) or any other pre-fetch software such as weather, news readers, etc. I do use up most of the 4MB though just from surfing a few web pages a day on average.

Are you a new Telus member? If so, you might be able to get them to cut some of the bill down. Just give them a call and let them know you either didn't use that much data or you were unaware it would cost that much. If they won't budge, tell them you'd like to cancel your account and move on to their competition. Of course, you'd still be stuck with the bill if you do this, but it might help them understand you're serious about the issue.

Also ask to see a breakdown of your data usage statistics (if you haven't already) so you can see where the huge number is coming from. The more you know the better off you'll be when you call in asking for mercy!

[SimpleBinary]

Is there a reason why you didn't get an unlimited data plan??

[tok129]

Originally Posted by SimpleBinary

Is there a reason why you didn't get an unlimited data plan??

Telus=Canada
Canada=Non existent and/or unrealistic unlimited cell plans...

[whitie_bear]

Originally Posted by tok129

Telus=Canada
Canada=Non existent and/or unrealistic unlimited cell plans...

i had the same problem, telus billed me incorrectly 3 times

first month after my 3 month free data stopped, they overcharged by $130, the best way to check is to log into mytelusmobility.com, on the left find ecare, then find data usage, then click data usage summary

filter out the data usage from one time to the next, my bill goes from 15th to 14th so feb 15 to march 14, i filter that out see the kb usage then i check the bill, if it differs, online is right and your just another person whos been over billed....its been 3 months later (from my unlmtd data end) and all 3 bills ive been overcharged

first time, they gave me 2 months and 29 days free data, not 3 months so my last 2 days that i was MILKING the free data they charged me, which also took away from my 4 mb, so not only did i use up my 4mb when i shouldnt have, i got charged an extra 100$, then the day i was supposed to be off free data i got charged for any data usage because my last incorrect charge used up my 4mb so i got $30 back from that

you got to watch your data usage daily on mytelus, and always compare your bill to the data usage online, they always over charge

check my post
http://www.qusers.com/forum/viewtopic.php?t=7479

[miquel]

Tell me about it....the largest plan is 250mb.

My data bill is always $300-$400/mth and Telus won't do anything. Too bad there wasn't some real competition here.

[FourTwenSesh]

Competition does exist. Switch to Bell and you will never complain again. Trust me.

You might also want to let Telus know, so that they can ooze some of their "sweet deals" to you as you cancel your account.

[miquel]

I would switch to Bell, but there coverage is crap where I live. I had Bell previously and would not get service when I drove to Saskatoon. Telus has great coverage where I drive. So I guess, take the good with the bad. I pay more for better coverage.

[bhall]

I use to work for TELUS Mobility and their rates are quite high. I have a few friends who work for Bell Mobility. If you are on a Corp plan with Bell Mobility you might be able to get an Unlimited Data Plan for $60.00 a month (Treo/Q Only). They do have this plan, I am on it. This plan wont work with a blackberry.

They dont tell anyone about this, though it came into effect on March 19th 2007. If you walk into any Bell World Store to confirm, they would of received a memo through there InfoNet Bell System dated March 19th with this information. The Memo is titled "Unlimited $60 PDA Plan for Corporate Clients"

Hope that helps anyone in future. Again you must be on a Corp plan.

At this point Bell Mobility hasn't capped it out yet so it is truely Unlimited, though time will tell.

[miquel]

I just had the Bell rep in my office last week and he didn't say anything about their data plans. He kept telling me how superior his push-to-talk was to the Mike network.

It doesn't matter to me right now, anyways. My Q is at Motorola (again) for repairs....twice in 3 months! Arghh!