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i just purchased the Q from sprint and it's awesome. it sync's fine via the usb cable; however, i cannot seem to get it to sync via bluetooth. it keeps giving me an error screen saying:
service not found
the service you are requesting is not supported on the device. please make sure the device is ready and the service is enabled.
i'm running windows vista with a bluetooth module pre-installed on my dell computer and this is really aggravating. any help is greatly appreciated!
CDG
Last edited by cdgarcia87; 04-11-2007 at 03:27 PM.
1. Using a registry editor for the mobile phone (I used Mobile Registry Editor while synced via USB) open the branch "HKLM\SOFTWARE\Microsoft\Bluetooth\ActiveSync"
2. Delete sub-folders (I had two with a hex-String like this "0016cxxxxxx")
3. In the \ActiveSync folder delete the "LastConnected" Value and set the "Initialized" value to "0"
4. Delete any existing pairing with the computer you want to sync with (both on the phone and on the comuter, if necessary)
5. Verify (as most other solutions to this problem suggest) that the BT serial port (as found in your BT control panel on the computer) is the one ActiveSync (again, on your computer, under File>Connection Settings) is listening on (i.e. BT serial port is COM5 and AS is set to accept connections on COM5)
6. Establish a pairing with the computer from the phone's BT settings - once you have successfully paired one of the services on the computer should be ActiveSync (if it's still not, I don't know what to do for you)
7. From AS on the phone, select "Connect via Bluetooth". You may have to allow the serial connection on the laptop the first time.
8. Voila! (hopefully)
A couple of notes about this:
First, I had previously been connecting successfully with ActiveSync on Bluetooth but had to switch to a different USB dongle to support my BT GPS. I think that's why I had outdated AS settings on the phone that were screwing me up. I suspect that if you are trying to sync your device for the first time this won't help you.
Second, I had already gone through all the registry settings on the computer and BT settings to verify that the BT serial port was configured correctly as was ActiveSync on the computer. I didn't go through all that here because those steps are outlined ad nauseam on many boards.
BTW: props to SomeGeek on it.toolbox.com for pointing me to this solution - I'm just passing it along to a bunch of the other places I looked for answers