Q Replaced in Store on an Extended DOA - Motorola Q Forum

ljblock · 01-19-2008, 07:49 AM

Called CR and spoke with rep about why my Q would require a soft reset after every long phone call (5-10 min. length), I was told that it should not be required. He then told me to go to a "Retail Store" (i.e.: Corporate) and have them exchange it for a new unit. Went in and the rep had to get approval from manager because I bought it from an Auth. Agent but it only took about 10 to 15 minutes to transact and I was out the door with a new Q.

Has anyone else had this happen to them or is this pretty common???

Ltykr · 01-19-2008, 10:15 AM

I bought my Q from an Alltel store and the first one I had was experiencing a similar problem.. I would have to soft reset it before a call if I just ended a long one, and the retail store replaced it only I had to wait for it to be sent by mail. I'm on my 3rd Q now and each one had to be replaced by mail.

I wish they would have just sent me out the store with a new one

rudeboy · 01-19-2008, 10:27 AM

i wouldn't call it common but i heard it more on here..

ljblock · 01-20-2008, 07:52 AM

Quote:

Originally Posted by ljblock

Called CR and spoke with rep about why my Q would require a soft reset after every long phone call (5-10 min. length), I was told that it should not be required. He then told me to go to a "Retail Store" (i.e.: Corporate) and have them exchange it for a new unit. Went in and the rep had to get approval from manager because I bought it from an Auth. Agent but it only took about 10 to 15 minutes to transact and I was out the door with a new Q.

Has anyone else had this happen to them or is this pretty common???

To update this post:
It is now Sunday and I have my new phone. It is fully charged but when I start it up I can't get past the splash screen for Alltel. I remove the battery and try a soft reset but still can't get past the splash screen. Is this going to take another visit to the store to resolve??? I love my Q but it is starting to strain our relationship!

mike250rs · 01-20-2008, 08:30 AM

that sux man, odds are tech support will have you do a master reset. Considering you have nothing on phone, itmay be something to try

ljblock · 01-20-2008, 03:03 PM

Quote:

Originally Posted by mike250rs

that sux man, odds are tech support will have you do a master reset. Considering you have nothing on phone, itmay be something to try

Well I went into the store and explained the problem and was given a new Q, second in two days.

I guess I can't complain because they do take care of you if you explain your problem and remain calm. Besides the CSR was the only one there and the store was very busy. I think it was easier for him to replace it than try to fix it.