Low Signal Strength - Motorola Q Forum

toolman157 · 06-05-2007, 04:49 PM

Have poor signal strength in the town where I live. Submitted work order and the report came back as "entire town is low coverage area. need to sectorize for improved coverage maybe next year" I signed up last month but am past the 15 days to cancel without penalty. My thought is that if they cant provide good coverage (constant dropped calls) why am i bound to this contract and paying for a service that i am not recieving? Can i get out of this contract without penalty? I should have cancelled when I had the chance but tech support was still researching the issue and the report came back well past the 15 day grace period of course. Any thoughts on this???

da84tona · 06-06-2007, 01:00 AM

Quote:

Originally Posted by toolman157

Have poor signal strength in the town where I live. Submitted work order and the report came back as "entire town is low coverage area. need to sectorize for improved coverage maybe next year" I signed up last month but am past the 15 days to cancel without penalty. My thought is that if they cant provide good coverage (constant dropped calls) why am i bound to this contract and paying for a service that i am not recieving? Can i get out of this contract without penalty? I should have cancelled when I had the chance but tech support was still researching the issue and the report came back well past the 15 day grace period of course. Any thoughts on this???

Hmm I'm not familiar with the legal issues involved here, but there are people on this forum who can answer your question. I would suggest that you bring your concern exactly like you presented it here, to their attention and bug them until they do something about it.

Bdiddle21 · 06-09-2007, 10:22 AM

Well, you have 30 days on a smartphone, such as a Q. If they were researching a technical issue throughout this time, then you should speak to a retail store manager in your area, but that is an exception to the rule if you can't use your phone, and you went past the 30 days due to an ongoing issue being investigated. Let the manager in the area know what happened, and get the district manager involved if necessary.

FourTwenSesh · 06-12-2007, 07:22 PM

Quote:

Originally Posted by da84tona

Hmm I'm not familiar with the legal issues involved here, but there are people on this forum who can answer your question. I would suggest that you bring your concern exactly like you presented it here, to their attention and bug them until they do something about it.

Its part of the Fair Trade Act and is definitely being breached if you signed up for a service that was agreed to be delivered to you and later the company found out they could not. Laymans terms it means they shit the bed on their end of the contract THEY made you sign.....

da84tona · 06-12-2007, 07:29 PM

Quote:

Originally Posted by FourTwenSesh

Its part of the Fair Trade Act and is definitely being breached if you signed up for a service that was agreed to be delivered to you and later the company found out they could not. Laymans terms it means they shit the bed on their end of the contract THEY made you sign.....

yeah what he said.

FourTwenSesh · 06-13-2007, 01:50 PM

Quote:

Originally Posted by da84tona

yeah what he said.

Or you could just not pay your bills until they fix things on their end......it will be the same result in the end, which is you are not getting what you are/aren't paying for. I know it seems silly to get into legal waters about a phone, but its the premise behind the CUSTOMER/SERVICE area of a company that is supposed to service their customers!