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WizBomb · 10-26-2007, 04:15 PM

Have a quick question maybe someone can answer for me.

I work for an IS Department and have setup one of these phones using ActiveSync to connect to our Exchange server. When the user receives an email and chooses to download the attachment via Outlook everything is fine. But we can not find the file in the File System until it is officially Saved by clicking on the attachment and then choosing Menu -> Save As.

I contacted Motorola Support and they advised if we open the attachment as soon as it downloads, it is stored in Application Data under a Temp Folder. Once the Application was closed, the file would be removed out of the Temp folder. They claim the file is not stored in Phone Memory or SD Card or RAM (Even though its quote and quote downloaded via email)

If I turn off the Q 9m and then power it back on the file is still "downloaded" in email. Where are the files being stored on this phone when they are "Downloaded" but not saved. Reason I ask, I do not want to overload the memory on the phone. Also note, I downloaded a 2 MB file and the RAM nor the Phone Memory did not change.

Does this phone have Memory that is Hidden just for "Downloaded" files that it over writes as needed?

Thanks,
Brian

10-26-2007, 04:15 PM	#1 (permalink)
WizBomb Join Date: Oct 2007 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Email Attachment Question Have a quick question maybe someone can answer for me. I work for an IS Department and have setup one of these phones using ActiveSync to connect to our Exchange server. When the user receives an email and chooses to download the attachment via Outlook everything is fine. But we can not find the file in the File System until it is officially Saved by clicking on the attachment and then choosing Menu -> Save As. I contacted Motorola Support and they advised if we open the attachment as soon as it downloads, it is stored in Application Data under a Temp Folder. Once the Application was closed, the file would be removed out of the Temp folder. They claim the file is not stored in Phone Memory or SD Card or RAM (Even though its quote and quote downloaded via email) If I turn off the Q 9m and then power it back on the file is still "downloaded" in email. Where are the files being stored on this phone when they are "Downloaded" but not saved. Reason I ask, I do not want to overload the memory on the phone. Also note, I downloaded a 2 MB file and the RAM nor the Phone Memory did not change. Does this phone have Memory that is Hidden just for "Downloaded" files that it over writes as needed? Thanks, Brian