It's a hardware issue. Mine 4th one did the same thing, I can't begin tell you how much it ticked me off. Before I realized it was a H/W issue, I updated the software on the phone, and the problem remained. I lived with it for a while, but it started to get way to annoying. It was fairly easy for me to replicate the issue. All I had to do was press the "down" key abt. 25 times, and it would insert a "P" or an "I". The "F" key would often replicate the End key. I finally had it swapped out, and am now on my 5th Q. I love the phone, and was not willing to give up on it. Luckily, I work in Network Operations for one of the "big 3", and getting it swapped out was easy.
If you are having this issue, I suggest you do the same. If you sync with an Exchange server, it makes the swap alot smoother |