Motorola Q Forum | Everything Q - View Single Post - Trouble upgrading to a Q at VW

nhogan · 06-13-2007, 10:56 AM

I decided I want to move up to the Q, but VW is telling me I can't for like four months, since my upgrade date is November.

But I'm trying to spend more money for a phone, go from a $39 voice plan to a $79 voice data plan... I don't see why they wouldn't encourage this?

I'm not looking for the extra $100 from the new in two plan, just the $150 price I've seen online and in VW stores.

A few go rounds with customer service is making me want to bail. I mean, I could cancel early, eat the ET fee (which I think is $175) and get the phone from Sprint for $80 and their plan is just $55 per month. Heck, I'd be saving money by November if I did this by my calculations!

But still, I've had good service from VW. I just want/need to move up to a smart phone and can't wait four months (and refuse to pay $400 to do it).

Any suggestions from you experts? One CSR told me I could do it the other day, and when I called back I got someone else who told me the person who spoke to me was "mistaken" and I could not.

Very frustrating.

06-13-2007, 10:56 AM	#1 (permalink)
nhogan Join Date: Jun 2007 Posts: 6 Thanks: 0 Thanked 1 Time in 1 Post	Trouble upgrading to a Q at VW - Help I decided I want to move up to the Q, but VW is telling me I can't for like four months, since my upgrade date is November. But I'm trying to spend more money for a phone, go from a $39 voice plan to a $79 voice data plan... I don't see why they wouldn't encourage this? I'm not looking for the extra $100 from the new in two plan, just the $150 price I've seen online and in VW stores. A few go rounds with customer service is making me want to bail. I mean, I could cancel early, eat the ET fee (which I think is $175) and get the phone from Sprint for $80 and their plan is just $55 per month. Heck, I'd be saving money by November if I did this by my calculations! But still, I've had good service from VW. I just want/need to move up to a smart phone and can't wait four months (and refuse to pay $400 to do it). Any suggestions from you experts? One CSR told me I could do it the other day, and when I called back I got someone else who told me the person who spoke to me was "mistaken" and I could not. Very frustrating.