[qnoob]

Next time you talk with Alltel or Motorola, ask for the rep's supervisor (automatically escalate the issue up the chain). If encounter a roadblock with that guy, ask for his supervisor and so on. That'll get the "low man on the totem pole" who doesn't know what ADA means or Alltel's or Motorola's policy concerning it.

Once you get a manager who sounds like they actually care, explain your situation with as much detail as possible. The last thing a manager needs is an issue that they have to fill out paperwork for that they have to report to their boss (and look like they can't do their job). So they'll try to resolve issues asap within the dept. You don't want a hassle and they don't want a hassle either so you can always hold the threat of filing a complaint with their boss over their heads.

All those first-level reps and techs are just bombarded with calls and all they want to do is get those tickets out of the way to free room for the next set of call. They don't have the time (or even care) about someone's specific issues. They just follow their checklist of procedures and if you're the square peg that doesn't fit in their round slot, you're SOL.