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Originally Posted by FourTwenSesh  HAHAHA, Billing problems? I sir, used to work for the beast (TELUS) and got more calls about billing than anything else, and heres the kicker: I wasn't in a department even REMOTELY close to being billing related. Here's another example: Telus TV runs off ADSL. Some customers are too far from the CO (Central office) to get service, yet TELUS recruits them and bills them relentlessly, then they have to have credit dept and also loyalty & retention call the customer to make sure they don't cancel the rest of their services for this "unforseen mishap"
Yeah, that place drove me to drink.......lots |
I to use to work for TELUS in Client Care and the billing is a nightmare on its own. Clients would be on Unlimited packages and the billing system is charging regardless. Not to mention the services that TELUS comes out with and what is required to get them and the extreme price to pay at the end of the month.
One day I hope we move towards the US calling plans where there is "Nation Wide Calling - No Long Distance Fees, Cheaper plans with more minutes and lot more features at a reasonable rate.
While working there, more things were a cash grab for the company and not a benefit to the client. Not much has changed.