Motorola Q Forum | Everything Q - View Single Post

Rockin718 · 03-10-2007, 03:15 AM

I just get the feeling they forged ahead quickly, without proper training and such.

Problem 1: To this day, the online User guide STILL lists a miniSD card and stereo headset listed as included accessories.
I tried to let them know it should be changed, to avoid future clients from being confused/misled, who might not find out until they find the "please disregard that reference" leaflet inside the box.

Problem 2: It's listed under PowerVision phones. Why? Is it strictly because it's EVDO capable ? (Or would that still work under the Vision plan)
Not having Picture/Video MMS enabled, no SprintTV, SprintMusic, etc, I just feel it's misleading listing it under Power Vision.
When I described this to a rep in a triple threaded eamil, the response totally overlooked my point and responded as such:

I have checked and noticed that Motorola Q handset is Power Vision capable handset. So, you can use Power Vision features on this handset.
Thank you for contacting us, and we look forward to serving you.
Johnny Doe
Business E-Care
Sprint together with Nextel
"Where our customers come first!"

Original Message Follows:
------------------------
ME: Thank you.
The PowerVision plan is enabled, but while the Motorola Q is listed as a Power Vision phone, it actually doesn't support the "power" feature
(SprintTV, radio, PictureMail/MMS, VideoMail, etc.)

03-10-2007, 03:15 AM	#1 (permalink)
Rockin718 Join Date: Mar 2007 Posts: 50 Thanks: 0 Thanked 0 Times in 0 Posts	Was Sprint ready for the Q ? I just get the feeling they forged ahead quickly, without proper training and such. Problem 1: To this day, the online User guide STILL lists a miniSD card and stereo headset listed as included accessories. I tried to let them know it should be changed, to avoid future clients from being confused/misled, who might not find out until they find the "please disregard that reference" leaflet inside the box. Problem 2: It's listed under PowerVision phones. Why? Is it strictly because it's EVDO capable ? (Or would that still work under the Vision plan) Not having Picture/Video MMS enabled, no SprintTV, SprintMusic, etc, I just feel it's misleading listing it under Power Vision. When I described this to a rep in a triple threaded eamil, the response totally overlooked my point and responded as such: I have checked and noticed that Motorola Q handset is Power Vision capable handset. So, you can use Power Vision features on this handset. Thank you for contacting us, and we look forward to serving you. Johnny Doe Business E-Care Sprint together with Nextel "Where our customers come first!" Original Message Follows: ------------------------ ME: Thank you. The PowerVision plan is enabled, but while the Motorola Q is listed as a Power Vision phone, it actually doesn't support the "power" feature (SprintTV, radio, PictureMail/MMS, VideoMail, etc.)