don't worry, you asked it right. Those changes should affect the keys too. with smart backlight enabled; if there is enough ambient light, the keypad lights should stay off. But if there is little light the keypad lights are supposed to come on as well. Since yours is obviously a new phone, I would take it to a verizon store and compare it with one of their display models. Or have a tech look at it. There may be something wrong hardware wise.
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I'm just sayin'
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