Just a beginning here but....
Assuming you have Windows XP & using Active Sync 4.5:
Before Active Sync can work Windows XP has to recognize the phone as new hardware.
Change to a different USB slot. (Assuming you have USB enabled in your systems BIOS)
Plug & unplug your phone a few times.
Reboot both the PC & the MotoQ, after rebooting both attach the USB cable to MotoQ then plug into a USB port.
Use the USB's on the back of you computer b/c they are attached directly to the Motherboard where side or front USB's are there through a cable connection.
Make sure you have all the latest updates & patches for you computer OS.
Get off the INTERNET and disable you firewall and anti-virus software & try connecting the MotoQ to the PC with the above steps.
If anyone thinks of anything else plz jump in here and let OP know. I tried thinking of "everything" but I could have missed something/anything. |