[shaun0207]

Originally Posted by Geekster

I found this after a fast search...https://forums.symantec.com/syment/b...=1867Basically what it is saying is create a new folder where you have the backup and try that. Hope this helps, if not we'll dig deeper...

Thanks Geekster!

I did that to begin with so I would know where the backup file is and its still not working.

Any other ideas? I've also gotten erro messages saying it cant reach the service agent. So I hook it up to my wifi at home and it still didnt work.