and you've held the chrome key down & turned it on & it won't reset...still?
Take the battery out....plug in the charger without the battery, then hold the chrome key & turn it on.
It will then Master reset...worked for me...finally...after 5 hours of no luck.
Who would of thought taking the battery out & then plugging it in would do the trick...duhhh
Mine was stuck on the "M" screen in the worst way & I could not get past it...lousy "Facade" program...had it one day, then the M screen of death