Motorola Q Forum | Everything Q - View Single Post - Active Sync Woes - outlook.pst is in use or Support code:85010014

rogeru · 05-03-2008, 09:45 PM

Running:
-----------------------
Windows XP Pro with all the latest updates
ActiveSync 4.5.0 Build (5096)
MS Outlook 2007 (12.0.6300.5000) SP1 MSO (12.0.6213.1000)
AVG Anti virus version 7.5.524

Problem Description:
-------------------------
If I have Outlook 2007 running, and then I plug in my Q9h, it syncs, then shows a status of "ActiveSync encountered a problem on the desktop. Support code:85010014". Everything seems to sync except calendar entries.

If I have the Q9h connected and active sync running , and Outlook 2007 is NOT running, I don't get any warnings/status msgs from Active sync. BUT when I start up Outlook 2007 it says "The file C:\WINDOWS\outlook.pst is in use and cannot be accessed. Close any application that is using this file, blah blah blah..."

I have tried turning off AVG, I have uninstalled and reinstalled both Outlook 2007 and Active Sync. Same problem. (I have AVG email certification turning off because of the "wipe your emails blank in Outlook" problem - which is another issue.)

[Edit: I'd also tried HELP, OFFICE DIAGNOSTICS in Outlook 2007. It didn't find anything, nor did it fix the problem.]

Thanks in advance for your help / advice.

P.S. : Is it just me or do we put up with bugs/incompatibilities in the software world that we would tolerate NO WHERE else? These problems are easily found by a little TESTING, and you know they are not obscure when you can Google and see everyone else is encountering them, or some form of them.

05-03-2008, 09:45 PM	#1 (permalink)
rogeru Join Date: Apr 2008 Posts: 32 Thanks: 6 Thanked 0 Times in 0 Posts	Active Sync Woes - outlook.pst is in use or Support code:85010014 Running: ----------------------- Windows XP Pro with all the latest updates ActiveSync 4.5.0 Build (5096) MS Outlook 2007 (12.0.6300.5000) SP1 MSO (12.0.6213.1000) AVG Anti virus version 7.5.524 Problem Description: ------------------------- If I have Outlook 2007 running, and then I plug in my Q9h, it syncs, then shows a status of "ActiveSync encountered a problem on the desktop. Support code:85010014". Everything seems to sync except calendar entries. If I have the Q9h connected and active sync running , and Outlook 2007 is NOT running, I don't get any warnings/status msgs from Active sync. BUT when I start up Outlook 2007 it says "The file C:\WINDOWS\outlook.pst is in use and cannot be accessed. Close any application that is using this file, blah blah blah..." I have tried turning off AVG, I have uninstalled and reinstalled both Outlook 2007 and Active Sync. Same problem. (I have AVG email certification turning off because of the "wipe your emails blank in Outlook" problem - which is another issue.) [Edit: I'd also tried HELP, OFFICE DIAGNOSTICS in Outlook 2007. It didn't find anything, nor did it fix the problem.] Thanks in advance for your help / advice. P.S. : Is it just me or do we put up with bugs/incompatibilities in the software world that we would tolerate NO WHERE else? These problems are easily found by a little TESTING, and you know they are not obscure when you can Google and see everyone else is encountering them, or some form of them. Last edited by rogeru; 05-04-2008 at 02:41 AM. Reason: added one other thing thatI had tried.