Quote:
Originally Posted by weee96  Be warned, Sprint just "denied" my rebate for no reason even though the proper paperwork was sent in the proper amount of time. |
From the SERO thread at slickdeals.net:
8: WHAT IF MY REBATE GETS DENIED?
A simple call to the rebate center will take care of this most of the time. Here is how you make your call (thank you b0n3):
- Dial 1-800-477-4127
- wait through ALL of the prompts (including for english .. for spanish ..etc. etc.)
- When asked for number, type 555 555 5555
- If this is correct, press 1
- If you have already mailed in your rebate, press 1
- If it's been longer than 14 days .. please press 1
That should have gotten you to a live person.
What if you still do not get it validated??
Be pro-active and call again. If you KNOW you have met the requirements for the rebates, follow through and do not take 'no' for an answer. File with the BBB if you have to (I have found Sprint responds to this quickly). For a BBB complaint to be most effective, follow the following steps:
- Contact sprint rebate directly (number in OP)
- If CSR won't help you, ask for a supervisor. Make sure you write down his name and employee number
- If supervisor won't help you, email eCare. Explain the situation. Often they will just credit your account outright. If they won't, write down the name of the person who refused to help
- Write the BBB and include all names and the dates you talked to the individuals of steps 1-3.