Motorola Q Forum | Everything Q - View Single Post - getting upset with sprint c.s what should i do?

extremesaturn74 · 04-07-2008, 05:45 PM

Well my q is acting up again, this is my 4th one. I contacted sprint via email, one rep says they would replace it with the q9c but another rep emails me today telling me i have to pay full retail. Iam a new customer with sprint but i thought i had 30 days to return the defective handset? they are giving me the run around. I just want the q9c. I had alltel and tmobile before and if i ever had a problem they would correct it or ship a new phone over night. so whats up with sprint?

04-07-2008, 05:45 PM	#1 (permalink)
extremesaturn74 Join Date: Apr 2008 Location: Jacksonville, Fl Posts: 14 Thanks: 5 Thanked 1 Time in 1 Post	getting upset with sprint c.s what should i do? Well my q is acting up again, this is my 4th one. I contacted sprint via email, one rep says they would replace it with the q9c but another rep emails me today telling me i have to pay full retail. Iam a new customer with sprint but i thought i had 30 days to return the defective handset? they are giving me the run around. I just want the q9c. I had alltel and tmobile before and if i ever had a problem they would correct it or ship a new phone over night. so whats up with sprint?