OK, I am still trying to make sure I am not dreaming. I posted earlier in the week about my nightmare experience trying to get an upgrade to my moto Q after Sprint sent me a snail mail packet welcoming me to thier premiere member club.
Long story short, that process was two hours and 4 sales reps before everything was straightened out and I was dreading getting my bill and having to call back and fix the credits, rebates etc...
I just got off the phone from someone from thier customer relations office who called me to apologize for the inconvenience, walked through my current bill with me on the phone, removed some dangling charge that would have to be addressed later and treated me like a valued customer! I am not making this up. He thanked me for letting them know there had been challenges to me during the initial process.
It almost felt like I was dealing with the folks at Disney not Sprint. This is the first time in the eight years that I have been with Sprint that they have followed up on a complaint, let alone took the time to straighten it out for me.
A new moto Q and a great customer service experience at Sprint! What a week!
