Motorola Q Forum | Everything Q - View Single Post - Where is the backup file saved at when updating your software?

jlhunter2008 · 03-13-2008, 03:43 PM

Ok a few days ago i tried to install the new software upgrade for my Alltel Q. About half way through the upgrade my phone disconnects from my computer without me unplugging it. Well I tried to unplug the phone and plug it back in but my computer will not read it. And when it did connect it would only connect for a second and then disconnect again. Is this a bad cable or is it my phone? Well anyways now my phone won't turn on or do anything, but I noticed before I started the update it asked if I wanted to save my personal files and I said yes. I was wondering where would this file be located? The people at alltel are telling me that unless I get it to turn on there is no way they can get my numbers off my phone...which is a big problem. Do you have any other solutions that may also help me? PLEASE YOU GUYS HERE ARE MY ONLY HOPE!!!

03-13-2008, 03:43 PM	#1 (permalink)
jlhunter2008 Join Date: Apr 2007 Posts: 10 Thanks: 0 Thanked 0 Times in 0 Posts	Where is the backup file saved at when updating your software? Ok a few days ago i tried to install the new software upgrade for my Alltel Q. About half way through the upgrade my phone disconnects from my computer without me unplugging it. Well I tried to unplug the phone and plug it back in but my computer will not read it. And when it did connect it would only connect for a second and then disconnect again. Is this a bad cable or is it my phone? Well anyways now my phone won't turn on or do anything, but I noticed before I started the update it asked if I wanted to save my personal files and I said yes. I was wondering where would this file be located? The people at alltel are telling me that unless I get it to turn on there is no way they can get my numbers off my phone...which is a big problem. Do you have any other solutions that may also help me? PLEASE YOU GUYS HERE ARE MY ONLY HOPE!!!