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CaptainDave · 03-01-2008, 04:37 PM

I'd been following the directions on the cover of the JawBone owner's manual without success. I went to the Verizon store and the salesperson was quite confident that I'd already paired the JawBone to my Q. I hadn't, but her certainty that it would work persuaded me to work on it more diligently. I then performed the steps on the inside of the manual, which highlight the colored flashing lights that tell you what's going on with the JawBone, and tht's when my luck changed. In fact, it came right up, first time out, textbook. So I have an up-and-running Q & JawBone pairing without hours on the phone with Verizon, angst and frustration. Thanks to all who posted here, especially PBCliberal. For everyone else, take heart, the B-version JawBone should work with your Qs!

quote=PBCliberal;144348]What you have squares perfectly with what Jawbone told me about how to identify the versions, so I'm pretty sure you have a B. Not only are the numbers formatted the way I was told they would be (though it didn't match ours) but I was told the first letter of the last line is the determiner.

Yes, I'm in Palm Beach County. I spent a lot of years in journalism mostly radio news in Southern California, and that was how I approached this.

Where I had success was to quiz them on why there was no information about this in their knowledge base. Obviously this is a known problem, not only from the history of postings on the forums, but from our own repeated calls to tech support about it. We were told we had to go to stores, we went through countless hard and soft resets and customer service automatons reading scripts; countless hours of doing the same thing expecting different results.

You will spend hours doing this, because it appears that Verizon's policy is to expend their own staff time acting like they've never heard of the problem before instead of putting something specific in the knowledge base and owning up to the problem.

If I were you, I'd try and point them to this thread in an email, but getting a Verizon rep to give you an email address is difficult. Just keep going up the ladder from minion to supervisor to super-supervisor. They will try to firewall you, tell you that they don't know anything about the chain of command in their own department.

If they succeed in stonewalling you, there's a division in the corporate office designed to handle people who are at the boiling point. You can try there; they'll probably give you an email address. Point them to this thread and ask them why they don't just fix up their knowledge base so that they can support their user base. Their new marketing pitch is that they'll solve your problem on the first call. That's pretty hard to do when they serially deny there is a problem.[/quote]

03-01-2008, 04:37 PM	#7 (permalink)
CaptainDave Join Date: Jan 2007 Posts: 8 Thanks: 2 Thanked 1 Time in 1 Post	good news for many I'd been following the directions on the cover of the JawBone owner's manual without success. I went to the Verizon store and the salesperson was quite confident that I'd already paired the JawBone to my Q. I hadn't, but her certainty that it would work persuaded me to work on it more diligently. I then performed the steps on the inside of the manual, which highlight the colored flashing lights that tell you what's going on with the JawBone, and tht's when my luck changed. In fact, it came right up, first time out, textbook. So I have an up-and-running Q & JawBone pairing without hours on the phone with Verizon, angst and frustration. Thanks to all who posted here, especially PBCliberal. For everyone else, take heart, the B-version JawBone should work with your Qs! quote=PBCliberal;144348]What you have squares perfectly with what Jawbone told me about how to identify the versions, so I'm pretty sure you have a B. Not only are the numbers formatted the way I was told they would be (though it didn't match ours) but I was told the first letter of the last line is the determiner. Yes, I'm in Palm Beach County. I spent a lot of years in journalism mostly radio news in Southern California, and that was how I approached this. Where I had success was to quiz them on why there was no information about this in their knowledge base. Obviously this is a known problem, not only from the history of postings on the forums, but from our own repeated calls to tech support about it. We were told we had to go to stores, we went through countless hard and soft resets and customer service automatons reading scripts; countless hours of doing the same thing expecting different results. You will spend hours doing this, because it appears that Verizon's policy is to expend their own staff time acting like they've never heard of the problem before instead of putting something specific in the knowledge base and owning up to the problem. If I were you, I'd try and point them to this thread in an email, but getting a Verizon rep to give you an email address is difficult. Just keep going up the ladder from minion to supervisor to super-supervisor. They will try to firewall you, tell you that they don't know anything about the chain of command in their own department. If they succeed in stonewalling you, there's a division in the corporate office designed to handle people who are at the boiling point. You can try there; they'll probably give you an email address. Point them to this thread and ask them why they don't just fix up their knowledge base so that they can support their user base. Their new marketing pitch is that they'll solve your problem on the first call. That's pretty hard to do when they serially deny there is a problem.[/quote]