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sjcruiser36 · 02-18-2008, 12:59 PM

I went to Sprint this morning to get my phone checked out due to a problem that I discuss on another thread. I was seen by a tech. in less than one! This is rare for service at Sprint. I gave the technincian my information and he asked to see my phone out of the pouch. He pulled up my information in the computer, sat the phone down and stated "Due to an upgrade to our billing, PCI and computer systems, we can't do anything with your phone until Friday! OK, what the #4@*&@* are you talking about! We are merging the information from one system to another. The merge started on the 15th and won't be done until the 22nd. OK, but I just saw you fix that other guys phone. The information merge is by phone number and this just happens to be the week that your phone number is being merged. OK, your pulling my leg right. No, you can't pay your bill, make changes to your account, and I can even write a service ticket for your phone until Friday. OK, so if I have a problem with my Treo and Internet card, what your telling me is that I'm out of luck until Friday?! Correct. OK, why didn't Sprint notify the customers of the merge and that it will affect service? I don't know, they were supposed to include the information in the last invoice that you received. Anyone having a similiar issue or have knowledge of this.

02-18-2008, 12:59 PM	#1 (permalink)
sjcruiser36 Join Date: Apr 2007 Location: Philly Metro/SJ Posts: 165 Thanks: 22 Thanked 4 Times in 4 Posts	Sprint Billing/Computer Changes I went to Sprint this morning to get my phone checked out due to a problem that I discuss on another thread. I was seen by a tech. in less than one! This is rare for service at Sprint. I gave the technincian my information and he asked to see my phone out of the pouch. He pulled up my information in the computer, sat the phone down and stated "Due to an upgrade to our billing, PCI and computer systems, we can't do anything with your phone until Friday! OK, what the #4@&@ are you talking about! We are merging the information from one system to another. The merge started on the 15th and won't be done until the 22nd. OK, but I just saw you fix that other guys phone. The information merge is by phone number and this just happens to be the week that your phone number is being merged. OK, your pulling my leg right. No, you can't pay your bill, make changes to your account, and I can even write a service ticket for your phone until Friday. OK, so if I have a problem with my Treo and Internet card, what your telling me is that I'm out of luck until Friday?! Correct. OK, why didn't Sprint notify the customers of the merge and that it will affect service? I don't know, they were supposed to include the information in the last invoice that you received. Anyone having a similiar issue or have knowledge of this.