e-care has its moments also....
keep in mind I sent this from my PCS mail account, and they have yet to fail in mailing me a bill.
-----Original Message-----
From: "Sprint Customer Solutions -
eCare1@cc.sprintpcs.com
Sent: 1/31/2008 10:52 AM
Subject: Re: Internet issues (KMM45605757I80L0KM)
Hello Mike,
Thank you for contacting Sprint. We truly apologize for the inconvenience you are experiencing with your service.
Sprint is committed to protecting customer privacy and security. Therefore, in order to provide account information, we need you to confirm the following:
a. The Account Holder PCS Phone Number
b. The Account Holder Email Address of record
c. The Account Holder Mailing Address
Please reply to this email with the requested information and we will be happy to further assist you.
Thank you again for contacting Sprint. We appreciate your business.
Christel B.
E-Care
Sprint
Original Message Follows:
------------------------
Thank you for the quick response with my last email.
I have been experiancing connection issues with internet and email functions. I have spoken with advanced tech support and it was concluded that my device was faulty. I swaped out the device but the connection problems continue with the new device.
I frequently need to powercycle the device, disable then re-enable PCS vision, or try and do a Vision update. Some days are better then others. It does this with good signal (EVDO or 1X), time and location don't appear to be a factor. It has done this even after multiple master resets with no outside software installed.
Any ideas? I would hate to keep sawping out good devives when it is something else.
Thank you for your time.
Mike
xxx-xxx-xxxx
Motorola Q MOL4