Called CR and spoke with rep about why my Q would require a soft reset after every long phone call (5-10 min. length), I was told that it should not be required. He then told me to go to a "Retail Store" (i.e.: Corporate) and have them exchange it for a new unit. Went in and the rep had to get approval from manager because I bought it from an Auth. Agent but it only took about 10 to 15 minutes to transact and I was out the door with a new Q.
Has anyone else had this happen to them or is this pretty common???