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Tired.Monkey · 11-30-2006, 12:07 PM

Ok, sorry for those waiting the asnwer from Telus. I had just no time for the last week.

I called them to know why they charge me some data that i dont want to use.

Their answer : Our network works like that.

After a 2 hours call, I finally understand that when you downloading an e-mail, your Q download ALL the e-mail, even if you set up your Q to receive only the first 5k. In fact, the option that offer you to receive only 5k is to save on your Q 5k to save memory space. It not download only the 5k, it download all the email, then save 5k on the Q. Nothing to do to change that.

So if a guy send you a 10meg email, prepare yourself to pay for 10meg even if you ask your Q to get only the first 5k. I ask that to 3 differents people from telus support team just to be sure, and they all answer me the same thing.

So... What I will do with that?

Well, first i got a discount for my Q since guaranteed that i will keep my PDA service for 1 year. I can cancel my PDA service now if i pay the discount (about 400$). So, i choose to pay 25$ per month for 12 month = 300$, and I will cancel my PDA service after the first 12 month. Then i will have an awesome rate for my Q. It will cost me the exacte same thing than before the Q, but with so much thing included since they give me alot options because I yelled to them. HEY HEY HEY!

I suggest you to do the same thing, and maybe to send them an email complaining their services. Maybe the things will change faster!!!

P.S. When I wrote that, a guy from Telus called me to answer the email I send them to complain against their bad PDA service. Kinda funny to see how a customer's service's employee can suck their customer to make them happy.

11-30-2006, 12:07 PM	#7 (permalink)
Tired.Monkey Join Date: Oct 2006 Posts: 47 Thanks: 0 Thanked 0 Times in 0 Posts	Ok, sorry for those waiting the asnwer from Telus. I had just no time for the last week. I called them to know why they charge me some data that i dont want to use. Their answer : Our network works like that. After a 2 hours call, I finally understand that when you downloading an e-mail, your Q download ALL the e-mail, even if you set up your Q to receive only the first 5k. In fact, the option that offer you to receive only 5k is to save on your Q 5k to save memory space. It not download only the 5k, it download all the email, then save 5k on the Q. Nothing to do to change that. So if a guy send you a 10meg email, prepare yourself to pay for 10meg even if you ask your Q to get only the first 5k. I ask that to 3 differents people from telus support team just to be sure, and they all answer me the same thing. So... What I will do with that? Well, first i got a discount for my Q since guaranteed that i will keep my PDA service for 1 year. I can cancel my PDA service now if i pay the discount (about 400$). So, i choose to pay 25$ per month for 12 month = 300$, and I will cancel my PDA service after the first 12 month. Then i will have an awesome rate for my Q. It will cost me the exacte same thing than before the Q, but with so much thing included since they give me alot options because I yelled to them. HEY HEY HEY! I suggest you to do the same thing, and maybe to send them an email complaining their services. Maybe the things will change faster!!! P.S. When I wrote that, a guy from Telus called me to answer the email I send them to complain against their bad PDA service. Kinda funny to see how a customer's service's employee can suck their customer to make them happy.