Quote:
Originally Posted by TarHeelsRule!  Okay ya'll, I about pulled on all my hair out trying to get this set up and looking through quite a few different threads to do it. So I figured I would take the directions from the various threads and put them in one place for those follicly challenged who don't have much hair to lose. 
... |
Thank you TarHeelsRule. Although I've had my Q for several months now and enjoyed the functions that my work's Microsoft Exchange Server provides, I recently began investigating how to get it setup my wife's Q so that she can interact with her roadrunner e-mail.
And although many forum searches turned up a lot of information, yours is the first that wrapped it altogether and making it understandable enough for me (with the much-needed detail) such that I was able to set it up on my phone and test it successfully prior to trying it on hers.
I sincerely thank you for combining the needed details into one place.
If it helps anyone else going forward that may be struggling to get their Q connected with roadrunner, here are a few things I experienced that I think are worth a mention:
First,
for the numbered instructions (per "Singbar")- When you access the www.sprintpcs.com page from a PC, your login id is your mobile phone number. And your password (according to the Sprint rep I spoke with) is SHARED among any other phone numbers on the account. I was unaware of that.
- If you have any trouble getting logged into your account, you are not alone. About half the time I went there, it allowed me to type in my logon information, only to say "My Sprint is temporarily Unavailable". In fact, its doing it now, so it seems common. Namely, it does not mean your id/pw combo is necessarily wrong (which I had begun to fear).
- The most important part for me of Singbar's numbered instructions was step #5 - to change the password within the PCS Mail Settings / Setup. Nothing worked until I actually did that (I had assumed I didn't need to do so since I was happy with my password - wrong!). Note that the other part of his #5 about replies is not required. From what I could tell, changing this only mattered if you sent e-mail from sprintpcs (which I do not intend to do). But I recommend explicitly changing the password whether you think you need to or not - even if you use the same one (it still will accept it as changed). I did put values into the "Personalization" section to make sure, but which e-mail I specified did not make a functional difference since I'm not sending any e-mail from my sprintpcs e-mail account.
- The other important part is step #8 - to determine what your Power Vision User name is. In my case it was my wife's first initial + last name + 4-digit-number @ sprintpcs.com. I had no idea this was the e-mail address. And in my case, I did choose to go ahead and change it to what I desired. I did so and gave it a few hours before I proceeded.
Now for some clarifications/observations from TarHeelsRules bulleted items in the original post:
- First bullet - If you aren't sure how to get into "New Account": Mail Button / Select an entry (any entry is fine) / Menu / Options. From there, "New Account" lets you add a new e-mail account, and "Account Options" lets you update an existing one.
- For "User name" in the second page of the setup process, what worked for me was not my full roadrunner e-mail account, but ONLY the first part (i.e. prior to the @tx.rr.com part). Seemed like it didn't work until I made that change, but I could be wrong - regardless, worth a try if you're having trouble because I am certain it DOES work without the @tx.rr.com part for me.
- For Account name, you certainly CAN call it "POP3", but I called mine "Roadrunner".
- For incoming server, be sure that you realize her example is for South Carolina. (pop-server.sc.rr.com). Mine was pop-server.tx.rr.com).
- Finally, she mentions that she might have left something out - perhaps some place she had to enter her mobile phone number. The only place I had to enter it was at the www.springpcs.com logon screen. I did NOT have to specify it anywhere else to get this to work.
I hope this helps somebody. It certainly does work in spite of seeming complicated to me - albeit with a few limitations compared to what I'm used to with Exchange server. But at least its free!
Good luck and again, thank you TarHeelsRule (and Singbar)!
kz1m9w