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clone · 12-13-2007, 12:42 AM

My Q is locked in a boot cycle so I gave tech support a call. spent about an hour getting transfered around at Sprint. After arguing with a retention CSR I asked to speak with a supervisor. I explained all the problems I've had (first Q caught on fire in my pocket) and asked to be upgraded. We
argued a bit more and she finally agreed to send me a Q9c for the price of the insurance deductible ($50). I have a $300 credit on my account right now anyway from one of their many billing screw ups, so I'm not worried about the $50.

My advice is to be firm and mention several times that they sold you a defective product and that replacing it with the same model won't solve anything.

12-13-2007, 12:42 AM	#29 (permalink)
clone Join Date: Apr 2007 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts	They upgraded mine. My Q is locked in a boot cycle so I gave tech support a call. spent about an hour getting transfered around at Sprint. After arguing with a retention CSR I asked to speak with a supervisor. I explained all the problems I've had (first Q caught on fire in my pocket) and asked to be upgraded. We argued a bit more and she finally agreed to send me a Q9c for the price of the insurance deductible ($50). I have a $300 credit on my account right now anyway from one of their many billing screw ups, so I'm not worried about the $50. My advice is to be firm and mention several times that they sold you a defective product and that replacing it with the same model won't solve anything.