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Originally Posted by toolman157  PRL is Primary Roaming List. Basicaly, its a tower update for your phone as ur previous EV tower settings were wacked when u did the update. *2 calls customer service but before u get the standard recording welcoming u to sprint, it will say "we have determined that an update for your service is needed" then u stay on the line and the recorded voice tells u the update is complete. Then u power down the phone, take battery out, put it back in and turn phone on again. Finally, u call *2 again to make sure the update took. If you dont here the update recording and go straigt to cust. service menu then u are good to go. HTH later. |
I'm on the phone with Sprint now. When I dialed *2 it went to the regular menu, it didn't tell me that I needed an update. I'm sure you will be just as surprised as I was that the rep I'm talking to doesn't have any idea what I'm talking about. I'm on hold....
I had tried taking the battery out earlier, but that didn't fix it. I'm still on hold....
Not on hold anymore, she told me to update my vision profile, which I've done a million times. She asked if I've ever been able to access the Power Vision Network on this phone at this location. I explained that yes I have and still can with a 1x connection but not an EVDO connection. She asked what the problem was if I can access the internet. She said she would transfer me to tech support, but hung up on me instead. Yes, I was again surprised.
I'm talking to tech support now....