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onefix · 11-28-2007, 02:21 PM

I've been with Alltel for over a year now. I currently pay for 3 lines (all 3 are /X\ RAZRs).

The first RAZR I bought back in Summer 2006 (one of the gunmetal gray models) and then I bought the next 2 in December of 2007 (when I added the 2 extra lines). When I bought the 2 newer phones, I had one of the new ones switched to my line and the older one switched to one of the new lines. Now, I have been looking at the Moto Q and wanted to move my current RAZR to the line that has the old RAZR.

So, here's what went on. I go into the local store and they tell me they are willing to let me break contract to get a Q at $99 and change to a Smart Choice plan, but they stated they wanted to recycle the phone that I have now.

They also said that I couldn't bring the phone back in the 15 day period if I wanted to and that even if I did I couldn't get out of the Smart Choice plan. I thought that Alltel was accommodating in letting customers switch plans and phones and I'm not sure if I just caught them on a bad day or what.

I also know that the Q9C is probably going to be out after the new year, and if so, does anyone think it's worth waiting for the Q9C?

What I really want to know is has anyone else seen Alltel want to recycle their old phone? The phone I have right now is not new and has quite a bit of wear (It's a year old as it is). Can a store really keep you from returning a phone within the 15 day return period? And if I could return the phone, could they really make me keep a Smart Plan when all I would have is a RAZR?

I'm not really thinking about returning the phone before I buy it, but I have never owned a smartphone and I know I just can't tell if it will like it until I have tried it for a week or two.

11-28-2007, 02:21 PM	#1 (permalink)
onefix Join Date: Nov 2007 Posts: 13 Thanks: 1 Thanked 1 Time in 1 Post	What should I do now? I've been with Alltel for over a year now. I currently pay for 3 lines (all 3 are /X\ RAZRs). The first RAZR I bought back in Summer 2006 (one of the gunmetal gray models) and then I bought the next 2 in December of 2007 (when I added the 2 extra lines). When I bought the 2 newer phones, I had one of the new ones switched to my line and the older one switched to one of the new lines. Now, I have been looking at the Moto Q and wanted to move my current RAZR to the line that has the old RAZR. So, here's what went on. I go into the local store and they tell me they are willing to let me break contract to get a Q at $99 and change to a Smart Choice plan, but they stated they wanted to recycle the phone that I have now. They also said that I couldn't bring the phone back in the 15 day period if I wanted to and that even if I did I couldn't get out of the Smart Choice plan. I thought that Alltel was accommodating in letting customers switch plans and phones and I'm not sure if I just caught them on a bad day or what. I also know that the Q9C is probably going to be out after the new year, and if so, does anyone think it's worth waiting for the Q9C? What I really want to know is has anyone else seen Alltel want to recycle their old phone? The phone I have right now is not new and has quite a bit of wear (It's a year old as it is). Can a store really keep you from returning a phone within the 15 day return period? And if I could return the phone, could they really make me keep a Smart Plan when all I would have is a RAZR? I'm not really thinking about returning the phone before I buy it, but I have never owned a smartphone and I know I just can't tell if it will like it until I have tried it for a week or two.