Thanks for the info. Since it was Black Friday I decided to take my chances calling Asurion at 1-800-584-3666.
First I told them that I had lost the phone. They stated that they were going to contact Sprint and have service suspended. I asked them not to do that because I can still call in and get my messages. They stated that on lost phones they must contact Sprint and suspend service. So I told them I was not prepared to file claim at this time and that I was going to wait and see if my phone shows up.
The next day I called and did some automated thing and gave them my credit card info and they charged me 50.00 and said that they would be mailing me a phone(hopefully new).
Next I started worrying that since the second time I called I didn't speak to a real person that they were still going to suspend my service. I didn't wan't that because my phone still worked, just the screen was broken. So I called back and waited to talk to a customer service rep.
She stated that the computer had my phone as being lost. I told her that I had found it, but the screen was broken. She stated that they would not contact Sprint to have my service suspended and that they would mail out a return kit with the phone.
She also stated that once I get the phone, I should take both phones to a Authorized Sprint Shop and ask them to transfer over my data.
I'm sorry about the long story, but I thought this info might be helpful for the next person who is thinking about making a claim. TG |