It really depends on your coverage. They may not cover a lost phone, but will covered a defective phone. It may be your best bet to go to an authorized agent and report it defective. They'll be able to ship you a new phone, and then you can have the agent switch the info over.
Remember to tip the agent, as they usually don't get paid for little services like that. Also, considering today is Black Friday, the agent may be a tad bit busy.
Good luck. |