Problem: Email via Cox Communications/POP3 will receive email but an error occurs when attempting to SEND email. Emails will not send at all.
After scouring these forums as well as the internet I was unable to find a fix for my particular problem. Not until I contacted Cox Communications and spent almost an hour on the phone with Sprint tech support was I able to resolve my issue. I thought I'd share my fix here since this forum has been a wealth of info for me in the past. I think this fix applies to many other personal POP3 accounts but have not tried it yet.
Summary: Able to receive POP3 email but not send email. Email must be setup to use your POP3 settings for incomming email but use Sprint's (or you carrier's) SMTP settings for outgoing email. Your email recipiant will still be able to automatically reply to your POP3 email and not your Sprint email. Your sent email should say somethig like:
your sprint email address on behalf of
your POP3 email address (i.e.
johndoe@sprintpcs.com on behalf of
john.doe@cox.net)
Fix:
- Set up your Cox email using "Automatic Setup". Use your COX/POP3 User name and Password. Make sure you select the Save Password check box.
- In the Outgoing Server field manually input smtp.sprintpcs.com.
- Select(check) the Outgoing server requires authentication check box.
- In Outgoing Server Settings screen select(check) Use different user name for outgoing sever check box.
- Input your SPRINT User Name and Password. Make sure you select the Save Password check box. Leave Require SSL connection check box blank/unchecked.
If this is able to help at least one person then it was worth my time to post it...